I’m currently navigating a challenging situation at my first job in IT, where I’ve been working as a Technical Support employee for the past 8 months. When I joined, I was told I would need to complete a 3-month unpaid internship due to my lack of experience, which I accepted because I didn’t want to miss the opportunity. My manager, a family acquaintance, initially hired me, and I’m grateful for that chance, but my role has become increasingly confusing since I started. I was hired for Support, but soon after, a former employee returned and took over most client communications, leaving me with a smaller client that rarely had issues. I thought I would eventually transition to handling more client interactions, but instead, my responsibilities shifted to just assigning tasks, while he continued to manage the more active clients and developer coordination. To complicate matters, I was assigned to Team A officially, but I often worked with Team B, which my manager primarily oversees. The CTO would tell me to focus on Team B, while Team A's lead would direct me to prioritize Team A tasks. This back-and-forth left me feeling lost and without a clear role. Despite my efforts, my work in task assignment isn’t valued by senior management, and I’ve repeatedly heard that my role is “vague” or “undefined.” After six months, I was supposed to go through a review process, but that never happened. Recently, I expressed interest in moving into QA after a resignation, but I haven’t received any feedback from the CTO about that. What really pushed me to my breaking point was when I found out I was excluded from a new workplace policy announcement. My name was left off the list, and this isn’t the first time I’ve been forgotten. I reached out to HR and the CTO for clarification, but I haven’t heard back. I feel like I’m in a position where nobody knows where I belong, including my managers. During daily standups, I feel embarrassed when it’s my turn to update, as I have nothing meaningful to contribute. I’m currently job hunting, but it’s been tough, and I need to stay in this role to complete my semester requirements. This situation has drained my motivation and confidence, and it’s taking a toll on my mental health. I joined this company hoping to learn and grow, but instead, I’m left questioning my purpose here.