Facing unemployment claim denial after wrongful termination as retail store manager

I recently filed for unemployment after being fired from my position as a retail store manager three weeks ago. I was shocked to learn that my claim was denied because my employer had accused me of various reasons for my termination, some of which were completely unfounded and others that were outright lies. Yesterday, I received a call from the Texas Workforce Commission (TWC) where they explained the accusations against me. I tried to rebut them, but when I began to provide detailed responses, the representative informed me that he ran out of space to type my answers. I even offered to provide names and contact information for former employees who could support my case, but he said that wouldn’t be necessary, despite one of the accusations being that I was mean to my staff. There were no formal write-ups or warnings given to me during my time at the company, yet my employer claimed to have provided verbal warnings and coaching. I was taken aback by this, as I had never experienced a claim denial before. This morning, I immediately appealed the decision, feeling frustrated and confused about how this could happen. I do know of a former employee who would be willing to vouch for me, but I’m hesitant to reach out to current employees for fear of retaliation against them since they are still working there. I’m open to providing their information for private consultation if needed. I’ve never faced anything like this before, and I’m seeking any advice or wisdom from others who might have been in a similar situation.

Job title: retail store manager

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