I had a video call interview last week for a security officer position, and I was thrilled when I got offered the role and accepted it immediately. However, the next step was a bit of a nightmare due to the reference process. I needed to provide a reference from a recent employer or my college, so I opted for my college since I'm on a zero-hour contract with my current job. I submitted my application and provided my college's contact details for the reference. Unfortunately, my college was incredibly slow to respond. After waiting for a while, I decided to call them to expedite the reference confirmation. To my surprise, they claimed they had already responded, but my new employer still hadn't received the confirmation. It turned out that my college had mistakenly forwarded my details to a different department meant for adult learners, which complicated things further. My employer kept emailing me about the lack of confirmation, so I had to reach out to that department and explain the situation, only to find out they didn’t even have my records. It was incredibly frustrating and made the whole process much more complicated than it needed to be.