I’ve been having a frustrating time trying to access my account for unemployment services in Illinois. I initially couldn’t sign in with my correct password, so I attempted to reset it. Unfortunately, I didn’t receive the verification email because my phone number linked to the account was outdated. After reaching out to technical support, they sent me a link to reset my password, which I did, and I also updated my phone number. However, when I tried to sign in again with the new password, I kept getting an error message saying "Unable to sign in." I attempted to reset my password again using both email and phone, but still received no verification email or text. It feels like my account is completely bugged out, and I'm starting to think this is almost intentional. I’ve contacted technical support again, but I’m really at a loss for what to do next.