I recently encountered a frustrating issue while trying to verify my identity with the Illinois Department of Employment Security (IDES). I received a message stating that they couldn't verify my identity and instructed me to call their support line at (800) 244-5631. However, when I tried to call, the line didn't even ring, leaving me feeling stuck and unsure of what to do next. I'm hoping to find someone who might have had a similar experience or knows how to get in touch with them.