Navigating Background Check Challenges: Seeking Advice on Employment Verification Process

I recently faced a challenge with my background check for a new job. My former employers from nearly a decade ago couldn't be reached for verification, which led to my case being escalated. The compliance team asked for additional documentation, so I submitted my W-2s along with a written explanation of the situation. However, I ran into a snag because the names on the W-2s don't match what I provided in my background check; they reflect the legal entity and payroll company rather than the actual business names where I worked. I'm now wondering how long the compliance review process typically takes once I submit this documentation. Also, for those experienced in recruiting or compliance, do you think W-2s and my explanation will suffice to verify my employment in this case? Any insights would be greatly appreciated.

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