I was recently let go from a small Managed Service Provider (MSP) after only about six weeks on the job. My background is primarily in internal IT and security, and I had no prior experience with the dental software or equipment that most of the company's clients used, which are mainly dental offices. From the start, the expectations felt unreasonable; I was expected to resolve or escalate tickets within about 30 minutes of receiving them. As a new technician, the first 10 to 15 minutes were often spent just understanding the software, the client's setup, and reviewing previous notes. It became frustrating because if I took too long troubleshooting without asking for help, I was criticized for not asking sooner. However, if I did ask for assistance, I sometimes wouldn't get a timely response, leading to further questioning about the ticket resolution time. The owner of the MSP, who had years of experience with these clients, could often solve issues in just minutes, while I was still learning the ropes. Documentation was another challenge. I kept records of my work, but it seemed my documentation style didn't align with what the owner expected. There was consistent feedback about communication and response times, but I was never placed on a Performance Improvement Plan or warned that my job was at risk. The workplace culture was also uncomfortable. During a Teams meeting, the owner insisted on everyone having their cameras on. I tried to turn mine on, but it malfunctioned. Later, I witnessed him rewarding a coworker with cash for having their camera on, which felt humiliating given my situation. The way I was terminated was unexpected and unprofessional. On my scheduled day off, I noticed my administrative permissions were being revoked, and soon after, all my work accounts were disabled without any prior communication. I had to reach out to HR myself to confirm my employment status, and it wasn't until I called the owner that I learned I was being let go. He mentioned issues with documentation and a client complaint as reasons for my termination, but it was strange that he had forgotten it was my day off and assumed I had quit because my personal belongings weren't at my desk. I acknowledge that I made mistakes and had a lot to learn, but I felt the expectations were set too high for someone who was still acclimating to a new environment. The technical work itself wasn’t the issue; it was the constant pressure and mixed signals that led to my burnout. I'm left wondering if this is typical for small MSPs or if it was just a poorly managed situation.