Frustrating onboarding experience for new job with ongoing documentation issues

I started my onboarding process for a new job this morning, and it's been incredibly frustrating. The position is supposed to pay well, which is why I’m eager to get everything sorted out. However, when I tried to submit my documentation, I kept receiving an error message. I attempted to troubleshoot by using different browsers and even tried on my parents' phones and my own computer, but nothing worked. I then thought I’d try the mobile app, but that just led to another error message. After exhausting my options, I called IT for help, but they suggested I repeat the same steps I had already tried. They told me to wait a few hours, but I’m still facing the same issues. At this point, I'm considering deleting my account and starting over, but it feels like no one is taking my concerns seriously. It's really disheartening, especially since I need this job in this tough economy.

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