I'm currently facing the possibility of losing my job in Customer Success, where I've spent about 2 years working as both an Associate CSM and a CSM in a B2B SaaS environment. My experience includes customer engagement, renewals, health checks, enablement campaigns, CRM reporting using Salesforce, and managing the customer lifecycle. I'm feeling quite overwhelmed about what to do next. I've already updated my resume and started applying for new positions, but I'm reaching out for advice from anyone who has been in a similar situation. What strategies helped you secure your next Customer Success role? Are there specific companies in India that are currently hiring CSMs? Also, are there any skills or certifications you think I should focus on? Any interview tips for Customer Success roles would be greatly appreciated as well. Thank you for your support!
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