I recently received a verbal offer for an entry-level operations position at a company after two interviews. The hiring manager expressed excitement about moving forward and provided me with a salary and a tentative start date. However, I was surprised when I received an email shortly after with links to several training modules, software tutorials, quizzes, and an assignment based on a real client account. They emphasized that completing this training before my first day would help me 'hit the ground running.' The training consists of about nine hours of videos, not including the quizzes or the assignment. When I inquired about whether I should wait for the official contract to be signed before starting the training and if the training time would be compensated, the recruiter informed me that the paperwork was still pending approval but they wanted me to start immediately since my start date is in just two weeks. She mentioned that the training is considered 'preparation' rather than actual work, so it wouldn't be paid. This made me uneasy, especially since completing the training quickly could influence my project assignments once I officially start. It feels less like an option and more like a requirement. As of now, I haven't received any official offer letter or benefits information—just verbal confirmation and excitement from the team. I'm currently employed and would have to dedicate most of my weekend to this training. While I’m open to learning, the idea of doing unpaid work for a company I haven't officially joined yet feels off, especially since part of the assignment involves analyzing a real client file. I'm concerned they might delay the paperwork or even cancel the role after I invest my time. I'm contemplating whether it would be reasonable to ask to complete the training after signing the offer, but I'm worried this might jeopardize the job offer. I really need this job, but I also recognize that this situation raises some significant red flags.
Job title: entry-level operations position
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