PierceBel's journey

I've been working in the medical supply industry for nearly 9 years, and currently hold the title of office manager at a small company with just six employees. My role is quite flexible, allowing me to work from home and take on various responsibilities, including recruiting, project management, and light accounting. However, the work environment has become increasingly dysfunctional due to one particular service tech who is incredibly difficult to work with. He often reacts poorly to communication, whether it's via email or phone, and his emotional outbursts create a toxic atmosphere for the team. Despite numerous discussions with our owner about the need for change, nothing has improved. I've tried different strategies to manage my interactions with this tech, but nothing seems to work. Recently, I decided to stop following up on tasks and let the team operate without my usual oversight. Predictably, everything fell apart, and I couldn't help but laugh at the chaos that ensued. I had previously drafted a memo for the owner to address procedural issues, but he never sent it out until I followed up after the crisis. This experience has led me to reconsider my role in this dysfunctional setup. I'm tired of being the one to manage everything and am contemplating whether I should address these issues again or start looking for a new job. The perks of my current position are appealing, but the constant frustration is becoming unbearable.