Applied at shelter for case management position

I’ve been trying to break into case management for almost a year now. My background is primarily in business and retail, but I also hold an associate degree in behavioral and social sciences and a bachelor’s in Business Administration. Currently, I’m working towards my master’s in Public Health. To align with my career goals, I've completed several certifications related to case management. Despite my efforts, I haven’t yet landed a true case management role. Most of the interviews I’ve had revolve around my lack of direct experience in case management, despite my relevant roles in intake with immigrants and as a recovery specialist. Interviewers often steer me back towards recovery specialist positions, even though I’m specifically applying for case management roles across various demographics. Recently, I interviewed for a case management position at a shelter in Boston. The director gave me a tour of the facility and mentioned that I would be working with disabled and elderly residents on the second floor. However, I noticed there were no offices upstairs, and we didn’t delve into the specifics of the case management duties during our discussion. I’m concerned that I might be funneled into another recovery/support role instead of gaining the actual case management experience I’m seeking. I’m currently waiting for the offer from her, which she mentioned HR would send in a week. I’m looking for advice on how to approach this situation and what steps I should take next.