SatisfactionSoft6152's journey

Today was incredibly tough for me at Capital One. My manager, who has been with Discover for over 8 years, was laid off, and I had to say goodbye to her during our final call. I recently started working here, and it was heartbreaking to see someone so dedicated lose their position. During our call, she was transitioning her responsibilities to me, and it was one of the most painful experiences I've ever had in my working life. She was emotional, and as she explained the tasks, I could feel the weight of the situation. When we finished, I couldn't hold back my tears, and I cried with her. I told her how much she meant to us and how great of a leader she was. This experience has left a deep impact on me, and I truly hope I never have to go through something like this again.