super_ray's journey

I applied for unemployment benefits in Arizona back in August, but I'm still stuck in a hold status due to severance and vacation pay, which I have already received. Every time I call the unemployment call center, I just get the same automated message about how their agents are busy. I can't even get put on hold to speak with someone. There's also mention of a questionnaire that was supposed to be sent to me, but I haven't received anything. Has anyone else had any luck getting through to them?