Timely_Pie_8627's journey

I've been working as a Customer Service Representative at a family-owned HVAC company in Indiana for about five years. Last year, we were bought out by a larger company, and since then, things have taken a turn for the worse. Many of my colleagues, including technicians and other CSRs, have left for better opportunities, leaving us short-staffed. Currently, there are only five of us left in the CSR role, and we're being stretched thin. With the new management's changes, I'm now juggling multiple responsibilities, including billing, dispatching technicians, managing maintenance contracts, and answering a high volume of calls—often alone for hours at a time. The new owners have implemented AI to handle calls, which customers dislike and often request to speak with a live person instead. Despite my requests for help, my manager has informed me that we can't afford to hire more staff or eliminate the AI system. The situation is becoming unbearable, especially with the busy summer season approaching. I genuinely feel that the company might go out of business soon, and I'm concerned about my mental health as I try to manage this overwhelming workload. I'm contemplating whether this situation qualifies as 'good cause' for unemployment benefits, as it seems unsustainable. I've noticed that some employees have been spoken to about their attendance issues but haven't been let go, which adds to the uncertainty. I just want to know if I should start looking for a new job or if I might qualify for unemployment if things get worse.