Vulcan_793's journey

I recently accepted a senior analyst position and was excited to start. I signed the contract and put in my two weeks at my previous job, feeling optimistic about my new role. However, I ran into a major issue with the background check process. I got married two years ago and changed my last name, so I made sure to upload my marriage certificate and updated Social Security card when I submitted my documents to the third-party screening vendor. To my dismay, I received an automated email stating that my file was marked as "high risk" for fraudulent credentials. The vendor flagged my entire bachelor's degree and four years of work history as unverified because my diploma and older tax records are under my maiden name. They completely ignored the marriage certificate I provided. When I called customer service, they informed me that their system doesn’t process name-change attachments if the initial match fails, and I would need to contact my university to have my degree re-issued under my married name. This seems completely unreasonable, as university records don’t work that way. Now, my start date has been pushed back by two weeks without pay while compliance reviews my case. I’m frustrated and wish I had kept my maiden name professionally to avoid this hassle. Has anyone else faced this kind of automated vendor glitch, and how did you manage to get a human to look at your documents?